Returns & Exchanges
At Black Forest, we want you to be completely satisfied with your fashion investment, which is why we offer a 30-day window for all returns and exchanges on unworn items. Our goal is to ensure your wardrobe reflects your style perfectly with a seamless and transparent return process.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original Black Forest packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing