Frequently Asked Questions
Everything you need to know about your Black Forest shopping experience.
How long does domestic shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days via our premium courier partners.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return shipping label.
How do I ensure I'm ordering the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored fit collections.
Do you offer international shipping?
Yes, Black Forest ships worldwide. International delivery times vary by location but usually range from 7-14 business days depending on customs processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Are your materials sustainably sourced?
Sustainability is at our core. We use organic cotton, recycled polyester, and ethical manufacturing processes to ensure our fashion has a minimal environmental footprint.